Terms and Conditions

The Riverside Studio is not a VAT registered company.

Our company details are:

Ms V A Dykes t/a The Riverside Studio, 15 Alnwood, Alnmouth, Northumberland, NE66 3NN

Contact: viv@theriversidestudio.co.uk


Terms and Conditions

Payment

We accept all major credit and debit cards as shown.

Confirmation and Delivery

Once you have placed your order and submitted payment you will receive an email confirmation within one working day. We will then, by way of acceptance of your order and as a contract between us, issue an invoice for the goods. It is our aim to despatch orders within 7 working days. Please contact us directly by email if your order is required urgently and we will do our best to despatch it quicker to you if we can.

Postage and packing is included with all orders. 

Free delivery for all orders within the UK only.

Returns

If you are unhappy with your purchase, please contact us within 7 days of receipt stating the reason for return.  Once the item is returned to us by recorded delivery with original packaging at your own expense, we will offer a full refund. We do not pay for the cost of returning the item back to us.

Privacy Policy

We do not disclose buyer's information to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the buyer's details to any other third party.  We do not store financial details once the purchase has been made.

This contract shall be governed by and construed in accordance with the laws of England